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Singapore Government ICT&SS Policy Reform

Digital Service Standards

Sets the baseline for usability and accessibility across all Singapore Government digital services.

Last updated 26 March 2026

Overview

Singapore's repertoire of digital government services is always expanding, as government agencies are continuously identifying opportunities to improve citizens' lives through technology. Singapore Government is committed to embracing digitalisation with user-centricity and empathy at its core.

The Digital Service Standards (DSS) set the baseline for usability and accessibility across all government digital services. These standards blend global best practices with context-specific approaches, anchored in systemic user-centred policy design and inclusive access. They incorporate the Web Content Accessibility Guidelines (WCAG) Levels A and AA to ensure services are accessible to all users, including those with disabilities.

Government agencies and their industry partners that are engaged in the design, development, or delivery of government digital services are expected to understand and apply the relevant DSS requirements. Adherence to these standards is essential for the delivery of high-quality, consistent, and citizen-centric digital experiences that align with the Government’s digital transformation objectives.

Digital Service Standards (DSS) Control Catalog

The details of the Catalog are shown below:

Baseline Design Practices

Controls based on foundational design principles.

Performance and Reliability

Controls to ensure consistent system performance and dependability.

Transactions and Payments

Controls to enhance and simplify the payments and transactions experience.

Trust and Legitimacy

Controls to establish credibility and build user trust in digital services.

Understand Users

Controls to ensure services are informed by real user needs and behaviors.

WCAG : Operable

Controls to make interface elements easy to operate for all users.

WCAG : Perceivable

Controls that ensure users can perceive the content in various forms.

WCAG : Robust

Controls to ensure content remains accessible across various technologies and assistive tools.

WCAG : Understandable

Controls to ensure content and user interfaces are clear and comprehensible.